customised designs: most items are/can be made to order. Which means you can choose colours and textures. Which also means items can take up to 21 working days to complete. This is because this shop is my hobby and I work full-time. Payment is required before a project is started and I am unable to cancel custom orders once payment has been made. Contact me for a free quote.
payment: please note that payment must be received before goods can be forwarded. I will send you an invoice after you have confirmed purchase. You can pay with your credit card through PayPal, a secure and easy way of paying online. You do not need a PayPal account. You can also pay through direct debit, contact me for my bank account details.
prices: all prices are in Australian dollars, unless otherwise stated. Prices are also are subject to change without notification.
delivery: once payment is received, my aim is to dispatch your order/s where possible within 3 – 5 working days. Please note that this is my hobby and I have a full-time job, but I will endeavour to fulfill your orders as promptly as I can.
postage & handling: all parcels are sent by regular mail through Australia Post. As a guide, a parcel per item will cost $7.00. I also ship internationally via Australia Post. Contact me for international postage costs, combined shipping rates or if you prefer an alternate mailing method (registered post, express mail, etc).
I am unable to replace items that are lost or damaged during shipping. I am happy to organise for registered post (the cost will be added to your order) if you prefer.
refund policy: goods can be returned or exchanged within 10 days of delivery. All items must be unworn, unused, undamaged and returned in their original packaging. Customised orders cannot be exchanged or refunded unless the item is faulty as a direct result of my workmanship.
MelT Creations 